You know the guys

I try to understand if saying "you know the guys" imply to something negative about some people?

But I had my method, I went to my room, I wrote it down, nicely ordered: Fairway view hotel, golf resort, no information and no email, that I had lost trust in the brand, and so on, and so on, with the strongest point last. Then I knocked, and I saw the hotel manager in his room. And he smiled, he was easy going but he was also watchful. Yeah, I mean you know the guys.

Video at 14:04