Which sentence is clearer:
We have the checks but haven't been unable to get them endorsed yet because we understand that the customer is on active military leave.
or
We have the checks but haven't been unable to get them endorsed by the customer yet because we understand that she is on active military leave.
Lisa Brinkmann We have the checks but haven't been able to get them endorsed by the customer yet because we understand that she is on active military leave. This one is more explicit that "the customer" is the person who must endorse the checks. Very strictly speaking, the reason you have not been able to get them endorsed is not that you understand that she is on active military leave, but that she is on active military leave, as far as you understand it.
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Lisa BrinkmannWe have the checks but haven't been able to get them endorsed by the customer yet because we understand that she is on active military leave.
This one is more explicit that "the customer" is the person who must endorse the checks.
Very strictly speaking, the reason you have not been able to get