Is the additional "if she" necessary in this sentence:
I called the customer and told her that I was following up to ask if she was happy with our services and if she had any additional feedback.
I like it better with the second "if she" but it is not necesary. The sentence is clear and unambiguous without it. And I couldn't tell you why I like it.
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I like it better with the second "if she" but it is not necesary. The sentence is clear and unambiguous without it. And I couldn't tell you why I like it. Style preference is a funny thing.
You need an article before "customer". Whether it's "the" or "a" depends on the context, what was said before this. If we have established what customer we are talking about, say "the customer"
I called the customer and told her that I was following up to ask if [she was happy with our services and had any additional feedback].
There's not much to choose between the two alternants, though I prefer the 'full' version.
The first "if" can govern both coordinates consisting of just verb phrases with the common subject "she":