Hi guys,
many thanks for your previous help! I really appreciate that. Can you please help me with other problem?...

I have a situation where one desperate woman calls 911, because there is fire in her apartment. The problem is that all I'm seeing in that scene is that 911 operator with the phone in his hand, so I don't see what's happening in that woman's flat...Ok, here is the thing.
Desperate woman: I can't open the window!
It's painted over(????), and...(After she said it, 911 operator wrote into his computer:"Window painted, shut".)
911 Operator: Mrs. Emmerson, can you safely exit the apartment some other way?
Desperate woman: No, the smoke and fire, it-it's everywhere. I can't see anything.
911 Operator: Okay, I want you and your kids to get down on the floor, under the smoke and see if there's some other way for you to get out.
Mrs. Emmerson? The fire department is on the scene. Can you
put something bright in the window so they can find you?
Please what's with that window? Maybe I'm stupid, but I don't get it...Did she mean that the window was just recently painted? Or that there is cage outside of that window?...
many thanks in advance!
Best Regards
JCD