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Anonymous Posted 11 years ago
Grammar

Why does this title to a problem ticket annoy me

I am confronted with a co-worker that titles all of the problem tickets that he works on with pronouns. I.E. "She sent an email to the wrong domain and she did not receive a bounce back"

I don't know why it bugs me so but it does. Is this correct grammar for a title. I would write it as "Vickie did not receive a bounce back email when sending an email to the wrong domain"
  

Top answer

"she" normally must refer to a person already mentioned or already known to the reader. " seems odd to me because it is at this stage (presumably) not known who "she" refers to.

— GPY

  • "she" normally must refer to a person already mentioned or already known to the reader.
  • " seems odd to me because it is at this stage (presumably) not known who "she" refers to.
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3 Answers
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"she" normally must refer to a person already mentioned or already known to the reader. As a title or heading, "She sent an email to the wrong domain ..." seems odd to me because it is at this stage (presumably) not known who "she" refers to.
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Anonymous"She sent an email using the wrong domain name and (she) did not receive a bounceback"
As shown.
Anonymous"Vickie did not receive a
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I agree with you -- "she" is inappropriate (unless it is clearly part of a series where you know who is being referred to0. It would be better to use the persons name, or just say "The user . . . " or "The customer . . . " or "the client. . ." as appropriate.
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