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Anonymous Posted 12 years ago
Vocabulary
Which is better?
In a telephone conversation:
A: Hello. This is Judy. May I speak to Cathy?
B1: I'll put you through. Could you hold, please?
B2: I'll put you through. Hold on, please.
Which is better, B1 or B2, in responding to A?
Thanks in advance!
A: Hello. This is Judy. May I speak to Cathy?
B1: I'll put you through. Could you hold, please?
B2: I'll put you through. Hold on, please.
Which is better, B1 or B2, in responding to A?
Thanks in advance!
Top answer
Hi Either is good Strictly speaking, I'd go for B1 on the telephone. ' However, on the phone, to ask someone to hold is to tell them that you will be speaking to another person and, during that time, the line will be silent (or maybe some music will play) ... - I'll see if Cathy is there - just put you on hold for a moment Dave
- Hi Either is good Strictly speaking, I'd go for B1 on the telephone.
- ' However, on the phone, to ask someone to hold is to tell them that you will be speaking to another person and, during that time, the line will be silent (or maybe some music will play) ...
- - I'll see if Cathy is there - just put you on hold for a moment Dave
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6 Answers
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Hi
Either is good
Strictly speaking, I'd go for B1 on the telephone. The expression 'hold on' can be used in all kinds of circumstances:
- He wanted to buy the car straight away, but I said 'Hold on!'
However, on the phone, to ask someone to hold is to tell them that you will be speaking to another person and, during that time, the line will be silent (or maybe
Either is good
Strictly speaking, I'd go for B1 on the telephone. The expression 'hold on' can be used in all kinds of circumstances:
- He wanted to buy the car straight away, but I said 'Hold on!'
However, on the phone, to ask someone to hold is to tell them that you will be speaking to another person and, during that time, the line will be silent (or maybe
00
Thank you very much to Dave.
Your answer is very clear and helpful.
But I'd like to provide some context to the original post.
Let's say this telephone conversation took place in a business setting.
If B was a personal assistant to Cathy, would B1 ever be an appropriate way of handling the call?
Your answer is very clear and helpful.
But I'd like to provide some context to the original post.
Let's say this telephone conversation took place in a business setting.
If B was a personal assistant to Cathy, would B1 ever be an appropriate way of handling the call?
00
Hi
I think it's right, because 'Please can you hold' means 'Please wait for a moment while I connect your call'
As another example, there are call centres that ask you to hold for ages and ages - that can be very annoying to callers
Dave
I think it's right, because 'Please can you hold' means 'Please wait for a moment while I connect your call'
As another example, there are call centres that ask you to hold for ages and ages - that can be very annoying to callers
Dave
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Thanks, Dave.
Actually, I was going to ask about B2.
If B was a personal assistant to Cathy, would B2 ever be an
Actually, I was going to ask about B2.
If B was a personal assistant to Cathy, would B2 ever be an
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Hi
I would say that B2 is OK but, ever so slightly, it is less formal. 'Can you please hold on' can sound like 'You'll have to be patient for a bit'
But 'Can you please hold' is just explaining something that happens on phones
Dave
I would say that B2 is OK but, ever so slightly, it is less formal. 'Can you please hold on' can sound like 'You'll have to be patient for a bit'
But 'Can you please hold' is just explaining something that happens on phones
Dave
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Thank you.
Your response has been very informative.
I really appreciate it.
Your response has been very informative.
I really appreciate it.
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