What's the name of this device in English?

Hi,

In most Chinese banks, there is a little device which looks like a little keyboard. Clients can use it to key in a score on the service quality of the relevant bank clerk. How shall I call it in English? Say What should I call it in English?

We don't do this in Canada. Maybe just call it 'a little keyboard', or 'a number pad' if it just has

Do you know what I mean if I call it a 'service scorer'?

Hi,

I'd have a bit of trouble figurimg out what that meant.

Clive

Well, either 'a little keyboard' or 'a number pad' reads a bit informal to me. Can you suggest some other 'formal' expressions?

Hi,

The terms 'small keyboard' or 'number pad' would seem OK in 'formal' writing.

How about 'a device for rating customer service'?

Clive

That said, but both 'small keyboard' and 'number pad' are not specific, i.e., without restrictives, nobody knows it refers to a rating device. 'A device for rating customer service' sounds rather an explanation of a term than the term itself.

This question has been driving me crazy the whole morning!

Hi,

Well, there's not a simple term for everything, you know. Sometimes it's just a matter of defining a term the first time you use it, and then using it. Computer people do that constantly.

Your English seems good enough to come up with something.

Thank you, Clive.

My client just like to picking on these details and they only appreciate the so-called 'professional' terminologies.

Difficult to fulfill their desires

You could coin a name for that device. Something like E-rate would sound pretty good.

Best wishes,

PBF

You can coin a name for that device

I can't agree more!

Objectively speaking, SARS is also a not bad choice:)

SARS - service assessment rating system:)