what's the meaning of these?

You obviously have to be careful to make sure that although you are listening to them it is you who still carries the can. You might listen but that does not mean you are going to act on every one of their ideas.

I have one team member, a very good one, who does her job superbly but who absolutely hates appraisals and would do anything to get out of them. She loathes having to talk about herself in any way – and this borders almost on a real phobia.


And often you will employ someone for such a specialized job you would not know where to begin. You might be the manager of a power plant but you do not need to know how to calculate the shelf life of plutonium. But you do need to know that you employ someone who can do that job for you.




Praise as soon as the job was done, not a week later – do it the next day at the least. And do it every time people do something beyond their normal brief. If they are asked to work an extra shift every week, that is just a part of their normal working pattern; instead, we are talking here of the extraordinary, the beyond the normal, going that extra mile sort of stuff.



The security bods started watching as if their lives depended on it.