When someone dies... I'm really sorry for your loss islander; unfortunatly I haven't got a clue about what you could write them, since I've never experienced the loss of someone of my family yet... [Y]
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IslanderThank you MrPedantic and YoHf. Is this also ok: We are so sorry to hear about Jane. Please accept our condolences. RegardsYes, that's fine; though "We were so sorry..." might be more usual.