what to say if you dont know the Answer over telephone?

0Himadri, I'm sorry, but I don't understand your question.02br
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00Can you either give an example or try to write it again, another way?02br
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00If you are on the telephone, and someone asks you.... what? 0-

0I don't know why you would need to avoid answering a question over the phone. Whether over the phone or in person, you can always say, "Sorry, I don't know the answer to that question", or just, "I don't know". I don't see what harm is done by being honest. 05002br
00 If it's a personal question which you don't want to answer, even though you know the answer, you can say,

0Madam I am now working in a Telephone Co. Ltd (Reliance) as Customer Care Executive and I have to answer the quaries over the phone. Now if someone ask me a question regarding the product or regarding the procedure of taking connection or some problem which I wont be able to ans but at the same time I cant say NO to him or her , in this situation or state what should I say to the customer so th

0You could say something like, “Sir, I am going to have to check the procedure with someone else to get an answer about this for you. 00 00Please can you give me all the details, and then I will speak to my supervisor. [or Please would you mind to hold while I put you through to someone who will be able to help you with that?]"02br
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00Lil

0What Lil Ruby Rose said sound good to me, but your supervisor should be training you to handle these things. If they have put you on the telephones without knowing how to handle customer inquiries, they have not given you the training you need. You just have to apologize for not knowing the answer right away, and ask for their patience while you researh the situation. Just like LRR said, above.

0 ...barely resisting commenting on outsourcing of callcentres...... 0-

0 Dear Barely Resisting,02br
00I understand. 05002br
00 Outsourced.010id1