I am a little confused on this. Eg. We have received a complaint from Natalie via email regarding a blouse that she has bought. VS We received a complaint from Natalie via email regarding a blouse that she has bought.
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— Wilpeter
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“We have received..” = Present perfect tense (received recently) “We received…” = Past tense (received at some unspecified time) “…that she has bought.” = Present perfect tense (bought recently) “…that she had bought.” = Past perfect tense (bought a while ago) “…that she bought.” = Simple past tense (bought at some unspecified time)