Both sentences are fine. #2 relates the telling to some other, more recent past event that is not mentioned in this sentence.
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WE HAD BEEN TOLD THAT THE CARGO WAS PICKED UP BY SOME OTHER FORWARDER........IS THIS SENT CORRECT/INCORRECT PLEASE ADVISE
We reached out to ______ and we have been told to contact you for August payment. Can you please look into it and let us know the updates ASAP. Please see the invoice details as below.