Your adult students have understood an agreed on not using cellphones in the classroom, however in the middle of the class the phone rings, the student answered it,
and speaks freely out loud for about 2 minutes, when he hangs up you remind the student that cellphones are not allowed. You expect an apology or a least not an answer, instead the student tosses his phone on the floor and starts yelling at you saying that the school is stupid, your class sucks, he is not learning and he demands his money back.
He keeps on going for about 5 minutes, some students try to come in your defense telling you not to listen to him.
This is unexpected, this is the first time that happens to you. You try to remain calm, but the situation is getting out of control, you feel the flush in your face.
what do you do? how can you handle the situation? what is the best thing to do?
and yes it happened to me.
replies appreciated it.
