URGENT: Correct my text.

Question

One time in my last job , A guest came to me to check in , Unfortunately the Hotel has to relocate any remaining guests . The guest was so frustrated because he was expected to get a special service and he thinks that he is more than a normal guest. I did my best to calm him and showing a great sympathy then , it comes to my mind a good idea . After having checked his history data . I found he is a very special guest. It would be a big loss if we lost him because he is such a great return to the hotel. After getting an approval from the person who was in charge of the shift.I suggested to make a new reservation with the same amenities in other branch near by.He welcomed the idea very much. I've arranged a transportation for him and he was more satisfied actually , he was so delighted.

Hospitality industry almost like customer service field and delivering quality guest service is not part of my job . Actually it is my job. I do have Ethical manners,product awareness,effective up-selling techniques, financial awareness and telephone manners. I`m handling all sorts of requests,payment methods,meeting schedules and other personal data . I`m capable of identifying and dealing with frequent problems.Basically, The only difference is that I`m dealing with clients face to face but Customer service is depending more on Telephone methods.

Mohamed Yehia · Accepted Answer

Hospitality is about connection. It’s about how people feel after they've purchased from you. It’s about the bonds, relationships and positive feelings between our team and our customers. I believe that customer service  account for 75%  of the hospitality industry .

Khoff · Answer

I think you will find that "Please" is much more effective than "URGENT!" when you are asking for help. (Don't you feel the same is true in Customer Service? And helping here is not even our job -- we are all volunteers.)

I've marked some problem areas. try to keep your tenses more consistent.

Mohamed YehiaOne time in my last job , A guest came to me to check in , Unfortunately the Hotel has to relocate any remaining guests . The guest was so frustrated because he was expected to get a special service and he thinks that he is more than a normal guest. I did my best to calm him and showing a great sympathy then , it comes to my mind a good idea . After having checked his history data . I found he is a very special guest. It would be a big loss if we lost him because he is such a great return to the hotel. After getting an approval from the person who was in charge of the shift.I suggested to make a new reservation with the same amenities in other branch near by.He welcomed the idea very much. I've arranged a transportation for him and he was more satisfied actually , he was so delighted.

Mohamed Yehia · Answer

I`m sorry about that rude way . I really didn`t mean it. Thanks

DMW · Answer

Assalamu alaykum, dear Sarah.

One time in my last job, a guest came to me to check in. Unfortunately, the Hotel had to relocate any remaining guests. The guest was so frustrated because he had expected to get special service and he thinks that he is more than a normal guest. I did my best to calm him, showing a great sympathy. A good idea then came to mind. Checking his history data, I found that he is a very special customer. It would have been a big loss if we had lost him, because he is a great source of revenue for the hotel. After getting the approval of the person who was in charge of the shift, I suggested making a new reservation with the same amenities in another branch nearby. He welcomed the idea very much. I arranged transportation for him and he was more satisfied. In fact, he was delighted.

Hospitality industry almost like customer service field and delivering quality guest service is not part of my job . <-- I don't understand what this sentence means.

Actually it is my job. I have very good manners, product awareness, effective up-selling techniques, financial awareness and very good telephone etiquette. I've handled all sorts of requests, payment methods, meeting schedules and other personal data. <-- I don't think data is the right word. It's not clear what you mean.

I'm capable of identifying and dealing with frequent problems. Basically, the only difference is that I`m dealing with clients face-to-face but Customer Service is dealing with them by telephone.

PS, I don't think you were rude in the slightest. Wassalam.

Mohamed Yehia · Answer

Assalamu alaykum, dear Dawud , I`m sorry for re-posting my text but i couldn't edit the current text so i decided to create other one .Thank you very much for correcting my text . Hospitality industry almost like customer service field and delivering quality guest service is not part of my job . I was trying to say That Hospitality industry is very similar to customer service industry by which delivering quality guest service is not part of my job . Actually , its my job. or Customer service is the essence of the hospitality industry. I don`t how to express it well , There are two industries which are Hospitality and customer service . the hospitality could be a Hotel , etc.. but Customer service industry like working in Telecommunication company like Orange or Vodafone . Thank you Dawud . I wish you a great day .

Mohamed Yehia · Answer

I`m trying my best to develop my English , i`ve written my interest of web industry . i would be the happiest one if you correct my text

I`m very interested in Web industry .I`d invest my money on Web design and development industry, I`d love to have my own company. This industry is so neglected in Russia comparing by the modern countries like in France and USA. It’s one of the most profitable industry ever happened.

There`re two ways to expend your company is that you can design and develop many high quality websites for any sort of companies or establishments.The second way is that you can gain more profit through advertisements. You have probably noticed that across the Web, two different things are happening right now: More and more sites are asking you to pay a fee to subscribe to all or part of the Web site. Advertising is becoming more and more "in your face." There are now pop-up ads, ads that play music and sound tracks, ads that swim across the screen, and so on.There are many new forms of Web advertising, and they are more and more obvious. for example , Google Ad Sense is an easy way to earn money from your online content. Simply display relevant and engaging ads on your website and Google would pay you in every click your visitors make on their ad.

THANK YOU VERY MUCH

URGENT: Correct my text.

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