To pay off and to refund

Question

Hi,please check these sentences and say me if I am right:1. you have to refund the bank fees. (Here I use to refund because I want the customer to pay a whole sum which he has not peied yet)2. you have to pay off the sum of.... (Here I use to pay off because the customer has not paied the whole amount of the invoice but just a part of it)Am I right?Thanks for any suggestionPamela

Skif · Accepted Answer

Pamela811. you have to refund the bank fees. (Here I use to refund because I want the customer to pay a whole sum which he has not peied yet)

No, refund doesn't express it. To eefund means to pay money back(usually if customer isn't satisfied with smth he paid for or if he paid more than it was needed).

Pamela812. you have to pay off the sum of.. (Here I use to pay off because the customer has not paied the whole amount of the invoice but just a part of it)

If you want someone to pay off his debt, you want him to give you all the money he owed and it doesn't matter whether he have already paid the part of his debt or not.

Pamela81 · Answer

Hi Skif! I think I expressed it bad, the situation is: customer has sent money by bank transfer but we did not get the whole amount because we have been charged off the bank fees so we request the customer to pay this extra sum (bank fees). I though I can say "to refund" in this case. Could you suggest specific verb wor that?

Thanks!!

Pamela

Skif · Answer

Then you sould write smth. like this: "We want to get the tax refund for ..."

Pamela81 · Answer

skifThen you sould write smth. like this: "We want to get the tax refund for ..."

Hi,

can "bank fees" be definied as tax?

CalifJim · Answer

Pamela81can "bank fees" be definied as tax?

It would probably be labeled "tax" if it really were a tax. It's just a fee, so I would not say "tax".

It's only a refund if you give them money that they gave to you previously. They gave you money. Then you give them the same money. That's a refund. That's not what you're talking about here.

I assume the fee was charged for making the transfer. In that case when they send you the fee through another transfer, there will be another fee for the second transfer. Then they'll have to send that fee through another transfer, which will cost another fee. And so on. You'll never get all your money back! In the future, you'll have to add the transfer fee onto the original bill.

CJ

Pamela81 · Answer

Thanks CJ! You are so kind and precise in your answers!

Actually the bank fees will be paied in cash at the fair so no problem for this. Can I say then "we ask the refund of the bank fees in cash by the stand handover"?

Thanks

Pamela

CalifJim · Answer

Pamela81Can I say then "we ask the refund of the bank fees in cash by the stand handover"?

So you're saying you already paid the bank fees? Now you want the customer to pay those fees in cash? And you want payment at the time you deliver the product (the stand) at the fair? If these things are true, you can write:

Please note that we will require cash reimbursement of bank transfer fees in the amount of X upon delivery of the stand.

Put the amount where I wrote X.

CJ

Pamela81 · Answer

Hello CJ!

[Y] YES!!that´s the correct word I needed "reimbursement" so now it sounds right like I wished! "to require the reimbursement of the bank fees" [Y]

You got the situation!

Thanks a lot!

Pamela

To pay off and to refund

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