Hi,<br/><br/>Imagine the following situation:<br/><br/>(1) You buy an expensive gadget or something from a certain company.<br/><br/>(2) Soon you find out you can't get your gadget up and running.<br/><br/>(3) So you start bombarding the manufacturer's customer support with your 'SOS emails", hoping that the CS can give you some help, but<br/><br/>(4) Although they seem to respond to all your queries, their replies/instructions are useless/misleading/etc.<br/><br/>What do you call this kind of "pseudo-help" they (customer support, etc.) sometimes offer you for real help?<br/><br/>Is it called <b>runaround</b>?<br/><br/>Thank you!<br/><br/>mus-te