to do the "status quo"

Question

I'm not sure about the meaning of "to just do the 'status quo'" in the following sentence:

The many memorable customer service stories out there (many of which had a huge impact on the business) were created by a single employee who refused to just do the "status quo" when it came to helping someone out.

Could you please explain it for me?

Teechr · Accepted Answer

Anonymousrefused to just do the "status quo"

I think it means that employee refused to say "this is how it is; I'm afraid I can't be of any more help to you."

Anonymous · Answer

Thank you very much for help <img class='emoticon' style='Width:19px;Height:19px;' data-delaysrc='https://uat-englishforward-forums-backend.s3.us-west-2.amazonaws.com/Emoticons/1.gif' src='https://uat-englishforward-forums-backend.s3.us-west-2.amazonaws.com/Emoticons/1.gif' alt='Emotion: smile'/>

AlpheccaStars · Answer

Anonymousa single employee who refused to just do the "status quo"

Most employees just go by the rules of the company.
Suppose one rule is that merchandise cannot be returned after 30 days.

A customer service employee gets this call:
"I want to return this shirt. After I ordered it, my mother got very sick, and I had to go to a different city to stay with her for a month. When I got back home, I found that the shirt is a terrible color and I cannot wear it. I did not open the plastic bag. "

"Status quo" employee: "Sorry, the rule is 30 days, and 32 days have passed since you placed the order. I can't help you."
Creative employee: "I'll talk to my manager. I will try my best to get an exception for your situation."

Philip · Answer

Anonymousdo the "status quo"

This sounds odd to me. I would have said to maintain the status quo.

to do the "status quo"

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