The phone call answering rate?

Question

At a helpdesk, you receive phone calls. And you answer them.

I need the percentage of these: 1 answer for 1 phone call would be 100%, if so, you're a good helpdesk operator. We want to know how many phone calls are picked up by our operators.

Is The phone call answering rate okay?

Teechr · Accepted Answer

(The) percentage of answered calls.

Anonymous · Answer

This would depend on what you're trying to track.  If the operator answers every call, then it's simple (US usage):  he's answering 100% of calls.  If after answering, the operator gives a satisfactory answer to, say, half of the calls, then you might say:  he has a 50% satisfaction rate.

Teechr · Answer

AnonymousIf after answering, the operator gives a satisfactory answer to, say, half of the calls

I don't think that's what the OP was asking about.

SupercatWe want to know how many phone calls are picked up by our operators.

Supercat · Answer

AnonymousIf after answering, the operator gives a satisfactory answer to, say, half of the calls, then you might say: he has a 50% satisfaction rate.

It's not good for us to have unanswered calls. We don't know what kind of things our operators are speaking!

The phone call answering rate?

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