The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by...

Question

The pie charts illustrate the finding of a questionaire about customer satisfication with Parkway Hotel's service in 2005 and 2010.

Overall, there was a significant increase in positive feedback for customer service. These figures demonstrated greatly progress in service improvement as a result of negative feedback.

In 2015, with almost half the pie chart dedicated to the satisfactory rating (45%), the Parkway Hotel performed poorly in their customer care, while excellent accounted for only 5%, far less than very poor(15%) and poor(21%).There was still negative reviews about hotel service. It is easy to see that in 2005, there were many customers who had experienced poor service.

Nevertheless, positive feedback rised noticeablely in 2010. The tables turned as approximately 40% in good rating. And it is obvious that excellent has been improved dramatically, reaching 28%. The negative rating from visitor saw a decline as their values decreased by 1-3% after five years.

AlpheccaStars · Accepted Answer

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AlpheccaStars · Answer

The (How many?) pie charts illustrate (wrong word) the finding (wrong form) of a questionaire (spelling) about customer satisfication (spelling) with Parkway Hotel's service in 2005 and 2010. (Incomplete. What are the categories on the survey?)

Overall, there was a significant increase in positive feedback for customer service. These figures (wrong word) demonstrated (wrong word) greatly (wrong word) progress in service improvement as a result of negative feedback. (That makes no sense. How does negative feedback show improvement? IF you meant to imply that the negative feedback in 2005 instigated the hotel management to make improvements, then this is a grievous error for task 1. In Task 1, never make deductions or inferences, draw conclusions. Task 1 is an exercise in your ability to describe figures like plots, diagrams, maps and report the information content. Refrain from any conclusions or interpretations. You will get more points by combining categories and comparing them.)

In 2015, with almost half the pie chart dedicated to the satisfactory rating (45%), the Parkway Hotel performed poorly in their customer care, while excellent accounted for only 5%, far less than very poor(15%) and poor(21%).There was still negative reviews about hotel service. ~~It is easy to see that~~ in 2005, there were many customers who had experienced poor service.

Nevertheless, positive feedback rised (wrong form) noticeablely in 2010. The tables turned (Avoid idioms in Task 1. It is a math/science writing. ) as approximately 40% in good rating. And it is obvious that excellent has been improved dramatically, reaching 28%. The negative rating from visitor (One visitor?) saw (wrong word. Numbers do not see anything.) a decline as their values decreased by 1-3% (unclear) a~~fter five years.~~

Kylie2309 · Answer

Thank you for your effort. This is the first time I have used this website so I made so much mistake. I will try my best to improve my writing skills.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by...

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