vcolts Is it the norm to keep the "was damaged / had several problems" in past tense? Yes. You're talking about how you felt (I was unhappy) when you received the product and what state the product was in when you received it.
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vcoltsIs it the norm to keep the "was damaged / had several problems" in past tense?Yes. You're talking about how you felt (I was unhappy) when you received the product and what state the product was in when you received it. That was all in the past. It should be obvious if you show the sales clerk the scratches and cracks that the damage that occurred has