Telephone conversation
In a telephone conversation at a call center of airline reservattion,
would it be accepted if operators use "yeah" for yes to customers?
Could "yeah" be regarded as friendly?
I would like to know how customers feel about the exression.
Top answer
moguwai007 Could "yeah" be regarded as friendly? The problem is not whether it's friendly, but whether it's too informal/casual for that situation. In the abstract it seems as if it would be, but in reality you might hardly notice.
- moguwai007 Could "yeah" be regarded as friendly?
- The problem is not whether it's friendly, but whether it's too informal/casual for that situation.
- In the abstract it seems as if it would be, but in reality you might hardly notice.
- "Yep" is also common.
- However, in theory at least, call centre operators should try to pronounce "yes" in full when speaking to customers, in my opinion.
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moguwai007Could "yeah" be regarded as friendly?
The problem is not whether it's friendly, but whether it's too informal/casual for that situation. In the abstract it seems as if it would be, but in reality you might hardly notice. "Yep" is also common. However, in theory at least, call centre operators should try to pronounce "yes" in full when speaking to
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