Hi, solve - suggests there is a clear and correct solution, and possibly just one resolve - does not sound so clear-cut. Focuses on ending the problem, in some way that makes the customer happy For example, an apology might resolve a customer problem, but it sounds a bit wrong to me to say it might solve it. Clive
New words, one handy idiom, and a 2-minute quiz — delivered to your inbox to keep your streak alive.