Situation analyze

Micron" is a company,providing micro financing facility for various business entities.so far micron has been in operation for seven years facilitating new business ventures and expansions.Evaluation, credit and recoveries are the main operation in the company and so far total lending sum up to 60 million.The customer base spans from entrepreneurs,partnership and small scale private limited set ups of all social groups.the 10 branches cover small territories in Ratnapura,Awissawella,Panadura,kalutara,Ambalangoda,Galle,Monaragala,embilpitiya,maharagama and Mahiyanganaya areas.customer are seen often going through difficulties in dealing with the company and front line staff has no other option than playing a defensive role at the counters daily.Many of them have to look up to the superiors for the basic decision making and to solve customer issues.work force has a common lethargic attitude towards the company and their future progress.Company,without due care,has financed various businesses as a result of which,the recovery process is now in total chaos.Management wouldn't know if company is suffering due to its own weaknesses or that of the present economic condition.give the situation analysis for the above company.""