Anonymous Is it correct to say:You'll have to wait a couple of minutes, we're handing over the shift or we're handing it over to the night shift That is probably too rude to the guest. Something like this: I'm terribly sorry, but we are changing shift workers at the moment. Could you please wait for a couple of minutes, and our night receptionist will be right with you.
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AnonymousIs it correct to say:You'll have to wait a couple of minutes, we're handing over the shift or we're handing it over to the night shiftThat is probably too rude to the guest. Something like this: