1) She's a person who puts their heart and soul into their work.
Here "who" refers back to "a person", and "a person" is assumed to be gender-neutral.
2) She's a person who puts her heart and soul into her work.
Here "who" refers back to "a person", and "a person" is assumed to have the feminine gender. (she = a person)
Are (1) and (2) correct/idiomatic English?
If you start with "she", gender-neutral pronouns are not correct. You need 2). CJ
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If you start with "she", gender-neutral pronouns are not correct.
You need 2).
CJ