SETTING UP YOUR VOICE MAIL SYSTEM

SETTING UP YOUR VOICE MAIL SYSTEM
Please follow these five easy steps to get started:
1. Pick up the phone. Enter your four-digit extension (e.g., 0186), and then press #.
2. Say your name clearly at normal volume, and then press *.
3. Enter a password (minimum 5 numbers, maximum 10), and then press #.
4. Record a personal greeting. Your personal greeting can be up to 10 seconds in length.
5. Press * if you are satisfied with your personal greeting. If you want to change your greeting, press 1 and start again at Step 3 to make changes.
CHECKING YOUR MESSAGES
To pick up your messages from inside your office, please follow these steps:
1. Pick up the phone. Dial 1234.
2. Dial your four-digit extension, and then press #.
3. Enter your password, and press #.
To phone in and receive your messages from outside the office, dial (888)555-1234, and then follow Steps 2 and 3 above.

Q1: The information in the reading is telling people ________.
(A) how to leave messages for others on voice mail
(B) how to choose the best voice mail system for the office
(C) how to set up their voice mail system and check messages
(D) how to delete voice mail messages

Q2: which statement below is true?
(A) To check messages while at the office, you must call (888) 555-1234 first.
(B) To set up your personal greeting, first say your name, and then press *.
(C) To record your personal greeting, you must first enter your password.
(D) To change your personal greeting, you must first call (888) 555-1234.
Q3:  Look at the phrase personal greeting in the voice mail directions. If you're not in the office to take a call, callers will hear ________.

(A) a voice mail message explaining when you called
(B) an explanation about how to check voice mail messages
(C) an automated message from you asking them to leave a message
(D) information about how to set up a voice mail system

Q4: Look at the phrase pick up in the voice mail directions. An employee can ______ messages from inside or outside the office.
(A) set up
(B) get
(C) return
(D) create

Q5:  Look at the word password in the voice mail directions. In order to check your messages, you will need to first ________.

(A) say your name and press #
(B) enter a secret group of letters or numbers
(C) say your name
(D) create a personal greeting