Sending invoices to the customer and making follow up

Question

I regularly have the situation when I sent the invoice and get no payment and reply, so I write a follow up email. For example:
Hello Rob,

I remind you that the invoice #X hasn’t been paid yet.
Please pay it.

and what email I should send when I didn't get a reply on the second email?

Mister Micawber · Accepted Answer

First notice:

Dear [name],

Invoice #X, issued on [date] is still outstanding. Is there any question that you have about this transaction? We value you as a customer and are happy to discuss any problems that my concern you.

Sincerely yours,

Second notice:

Dear [name],

This is our second notice of outstanding invoice #X, issued on [date] and due on [date] according to the terms of our agreement. We sent you a first notice on [date], but we have still not received payment. We value your patronage, but please understand that we too have accounts payable and are dependent on our cash flow for business success.

Please contact me to let me know why you are unable to make payment on this invoice, and perhaps we can solve the problem together.

Sincerely yours,

Third notice:

Dear [name],

This is our third notice of non-payment of invoice #X, issued on [date] and due on [date] according to the terms of our agreement. We sent you a first notice on [date] and a second notice on [date], but we have still not received payment.

As our business depends on prompt payment by our customers, please pay this invoice by [date] or we must turn this account over to our legal department. Please contact me immediately if there are any extentuating circumstances surrounding this problem.

Sincerely yours,

Sending invoices to the customer and making follow up

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