Hi, Your question is a little vague, but here's one my girlfriend wrote to a retail shop (She had forgotten to pay a small bill) Dear NAME, We are terribly sorry for the time it has taken to settle this bill and your difficulties in contacting us. We just want to write a quick note to apologise for the above. We realise we have caused you an inconvenience and have enclosed the full amount with an additional *** pounds as a small gesture in appreciation of your patience in this matter.
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