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StanleyM Posted 21 years ago
Science & IT
Resume wording
I'm still work on this but i'm having issues with proper resume wording
IT Support Professional
SUMMARY
Experienced professional in the field of network and computer support. Strong ability to trouble-shoot hardware and software conflicts and find solutions. Solid background in custom built computers, upgrades, configuration and software installation.
Sympathetic and helpful while giving technical support to end users.
EDUCATION
* A+ Certified PC Technician
* Accredited Compaq Technician
* Heald Institute of Technology
PROFESSIONAL
EXPERIENCE
Internetworking Specialists Inc.
Atlanta, Ga.
8-04 to 9-04
Cingular Wireless ? Migration/ Hardware Technician
* Completed contract two weeks ahead of schedule
* Worked with Compaq and Dell Desktop and laptop configurations
* Uploaded images of user?s data with Ghost and verified with Ghost explorer
* Installed/Configured a large variety of industry standard software
* Installed new Units, transferred user?s data to new unit using Altiris PC Transplant
* Transferred all user data used on a daily basis Manually when Altiris fails to migrate data
* Mapped and installed printers as needed
* Sanitized user data to insure confidential information was destroyed properly after data was properly imaged and transferred off legacy unit
Atlanta Network Technologies
Atlanta, Ga.
11-03 to 5-04
Hardware Technician
* Provided technical support for hardware, software systems
* Interpreted problems and
* Installed, modified, cleaned and repaired computer hardware and software of New PC build-ups, RMAs and In-house systems
* Refurbished Sun, HP, Compaq and Dell Servers for resale to world wide customer base
* Contacted Vendors for warranty parts and repair when required
Computer and Hi-Tech Management
Atlanta, Ga.
8-01 to 9-03
Centers for Disease Control and Prevention ? Campus Wide Hardware Technician
* Repaired ink and laser printers on the Component level to proper working condition
* HP, Brother, Xerox/ Tektronics, Epson
* Diagnosed, repaired computers and all related peripherals i.e.,
Dell, Compaq, Gateway, Apple, including scanners, monitors and Blackberry?s
CDC Emergency Operations Center Desktop Support
* Supported users, Ghosting, setup and configuration of users
* Retrieved data for all Emergency Operations Center units
* Updated and preparation of laptops for users on location
* Managed active directory accounts for new users and groups
Onsite (Technical Staffing)
Atlanta, Ga.
7-01 to 8-01
Monitor Technician
* Refurbished and recalibrated monitors
* Tested Electronic circuitry with metering devices
* Soldered/disordered of parts found out of tolerances
* Degaussed cathode ray tubes when needed
Apex (Technical Staffing)
Atlanta, Ga.
2-01 to 7-01
Desktop support
* Desktop and hardware support for end-user migrations
* New desktop, laser printer, software backups and restores
* E-mail migration from Lotus Notes to Outlook 2000
* Configured services, PST backups, options and logins to users
* Network migration from Novell Networks to Windows 2000
* Configured Microsoft client network settings to TCP/IP protocols
* Cisco client configurations with VPN dialer options
Alpha Information Systems
Atlanta, Ga.
12-98 to 2-01
Senior Systems Technician
* Provided board level repair and support for a variety of major manufacturers (including Compaq and Apple), OEM desktops, and customer built units, laser printers, and monitors
* Manufactured built-to-order desktop systems and servers
* Documented hardware and software maintenance, upgrades and replacements
* Maintained system security on supported computer systems, including adding, changing, or deleting system groups, and user accounts
* Followed standard IT support industry practices and procedures
* Supervised, coached and participated with new technicians on tasks and repairs
* Planned and completed complex and demanding projects
* Provided excellent customer service to both corporate and personal accounts
METROCALL, Inc.
Pleasanton, Ca.
2-98 to 12-98
Indirect Customer Service
* Supported end-users on a variety of issues including: network support and programming
* Identified, researched, and resolved technical issues
* Handled telephone and e-mail technical support requests
* Handled business account activations, resolved billing and inventory issues
IT Support Professional
SUMMARY
Experienced professional in the field of network and computer support. Strong ability to trouble-shoot hardware and software conflicts and find solutions. Solid background in custom built computers, upgrades, configuration and software installation.
Sympathetic and helpful while giving technical support to end users.
EDUCATION
* A+ Certified PC Technician
* Accredited Compaq Technician
* Heald Institute of Technology
PROFESSIONAL
EXPERIENCE
Internetworking Specialists Inc.
Atlanta, Ga.
8-04 to 9-04
Cingular Wireless ? Migration/ Hardware Technician
* Completed contract two weeks ahead of schedule
* Worked with Compaq and Dell Desktop and laptop configurations
* Uploaded images of user?s data with Ghost and verified with Ghost explorer
* Installed/Configured a large variety of industry standard software
* Installed new Units, transferred user?s data to new unit using Altiris PC Transplant
* Transferred all user data used on a daily basis Manually when Altiris fails to migrate data
* Mapped and installed printers as needed
* Sanitized user data to insure confidential information was destroyed properly after data was properly imaged and transferred off legacy unit
Atlanta Network Technologies
Atlanta, Ga.
11-03 to 5-04
Hardware Technician
* Provided technical support for hardware, software systems
* Interpreted problems and
* Installed, modified, cleaned and repaired computer hardware and software of New PC build-ups, RMAs and In-house systems
* Refurbished Sun, HP, Compaq and Dell Servers for resale to world wide customer base
* Contacted Vendors for warranty parts and repair when required
Computer and Hi-Tech Management
Atlanta, Ga.
8-01 to 9-03
Centers for Disease Control and Prevention ? Campus Wide Hardware Technician
* Repaired ink and laser printers on the Component level to proper working condition
* HP, Brother, Xerox/ Tektronics, Epson
* Diagnosed, repaired computers and all related peripherals i.e.,
Dell, Compaq, Gateway, Apple, including scanners, monitors and Blackberry?s
CDC Emergency Operations Center Desktop Support
* Supported users, Ghosting, setup and configuration of users
* Retrieved data for all Emergency Operations Center units
* Updated and preparation of laptops for users on location
* Managed active directory accounts for new users and groups
Onsite (Technical Staffing)
Atlanta, Ga.
7-01 to 8-01
Monitor Technician
* Refurbished and recalibrated monitors
* Tested Electronic circuitry with metering devices
* Soldered/disordered of parts found out of tolerances
* Degaussed cathode ray tubes when needed
Apex (Technical Staffing)
Atlanta, Ga.
2-01 to 7-01
Desktop support
* Desktop and hardware support for end-user migrations
* New desktop, laser printer, software backups and restores
* E-mail migration from Lotus Notes to Outlook 2000
* Configured services, PST backups, options and logins to users
* Network migration from Novell Networks to Windows 2000
* Configured Microsoft client network settings to TCP/IP protocols
* Cisco client configurations with VPN dialer options
Alpha Information Systems
Atlanta, Ga.
12-98 to 2-01
Senior Systems Technician
* Provided board level repair and support for a variety of major manufacturers (including Compaq and Apple), OEM desktops, and customer built units, laser printers, and monitors
* Manufactured built-to-order desktop systems and servers
* Documented hardware and software maintenance, upgrades and replacements
* Maintained system security on supported computer systems, including adding, changing, or deleting system groups, and user accounts
* Followed standard IT support industry practices and procedures
* Supervised, coached and participated with new technicians on tasks and repairs
* Planned and completed complex and demanding projects
* Provided excellent customer service to both corporate and personal accounts
METROCALL, Inc.
Pleasanton, Ca.
2-98 to 12-98
Indirect Customer Service
* Supported end-users on a variety of issues including: network support and programming
* Identified, researched, and resolved technical issues
* Handled telephone and e-mail technical support requests
* Handled business account activations, resolved billing and inventory issues
Top answer
My first reaction is that your wording is generally good, but that the itemization of experience is too long and detailed for an interviewer to wish to read through it. I would try to boil down the items under each job, into fewer, more general categories, like hardware and software familiarity, maintenance, design, and customer contact, for instance.
- My first reaction is that your wording is generally good, but that the itemization of experience is too long and detailed for an interviewer to wish to read through it.
- I would try to boil down the items under each job, into fewer, more general categories, like hardware and software familiarity, maintenance, design, and customer contact, for instance.
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1 Answers
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My first reaction is that your wording is generally good, but that the itemization of experience is too long and detailed for an interviewer to wish to read through it. I would try to boil down the items under each job, into fewer, more general categories, like hardware and software familiarity, maintenance, design, and customer contact, for instance.
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