Resume Editting

PROFILE:
Loyal in every aspect, ready to learn, effective customer relations with solid communication and valuing attention to every detail. Able to learn new operations quickly, problem solving, high integrity, and have great work ethic among co-workers.
OBJECTIVE:
To be involved in a company whose success and effectiveness I can advance with acquired education, training and character.
WORK HISTORY:
Transcom
November 2009 - Present Tier 1 Tech Support/Billing San Antonio, TX
- Take inbound calls overnight for internet/phone support for those customers who have issues with services not working.
- Handle some billing questions and payments over the phone.
- Keep updated with products and services.
- Including but not limited to taking online courses/tests to help to stay knowledgeable with job duties.
- Answer questions about campaigns offered for new/current customers.
ACHIEVMENTS:
- Promoted to Floor Support Supervisor within eight months of employment.
- Offering ongoing support, guidance, and resources while encouraging others to assume responsibility for achieving their plan.
- Encourage continued involvement, and work to increase agents performance.

EDUCATION:
All of my schooling was performed at home from which I graduated in 2009. I am now pursuing higher education at a community college.

SKILLS:
Conversant with Microsoft Office, Macintosh, and Unix basic commands