Reply to customer

Hello, nicoliew - and welcome to English Forums. Start by writing as if you were speaking to your customer. Post your effort here and we will review it for you.

~As my customer is getting impatience,

message from my customer as below:

The items are still not received, kindly check and advise.

Yes, I understand. Now, start by writing as if you were speaking to your customer. Post your effort here and we will review it for you.

Please rest assured that we are following up on this matters closely and will keep you update once we have further information.

We sincerely apologised for the inconvenience caused.

Best regards,

Nicole

Dear Mr [surname],

Thank your for your message. We are checking on this matter and will update you as soon as we have further information.

We sincerely apologise for the inconvenience caused.

Best regards,

Nicole

Thank you very much, this is a wonderful Forum

Our pleasure, nicoliew.