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Anonymous Posted 12 years ago
Grammar

Refer

This is the situation: I work in customer services, and if a customer asks me a question that has nothing to do with the organisation I work for, I find out which organisation deals with that matter and then ask the customer to contact it directly. Can I say "When I receive queries unrelated to our organisation,I refer customers to the relevant organisation?" Thanks
  

Top answer

Anonymous This is the situation: I work in customer service s, and if a customer asks me a question that has nothing to do with the organisation I work for , I find out which organisation deals with that matter and then ask the customer to contact it directly. The way you described 'organization' and how you punctuated made the whole paragraph a bit confusing! I think you are mixed up with 'department' and 'organization'.

— Practical English

  • Anonymous This is the situation: I work in customer service s, and if a customer asks me a question that has nothing to do with the organisation I work for , I find out which organisation deals with that matter and then ask the customer to contact it directly.
  • The way you described 'organization' and how you punctuated made the whole paragraph a bit confusing!
  • I think you are mixed up with 'department' and 'organization'.
  • Customer service -is a department within an organization, which is a general term that could be used to describe a company, a non-profit or simply a group of people organized for certain purpose.
  • " Thanks I would say: When I get customers with questions unrelated to customer service, I would refer them to the approparite department.
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3 Answers
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Anonymous This is the situation: I work in customer services, and if a customer asks me a question that has nothing to do with the organisation I work for, I find out which organisation deals with that matter and then ask the customer to contact it directly.
The way you descr
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Thanks. No, I'm not mixed up - I work within the customer services department. Sometimes we get enquiries about products that our organisation doesn't supply, in which case I ask the customers to call the correct organisations.

Have I used "refer" in the correct manner?
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AnonymousHave I used "refer" in the correct manner?
You refer them to another company that may carry the products. Right? If yes, you used it correctly.
AnonymousI work within the customer services department.
Customer Service- no 's'.
AnonymousSometimes we get enquiries about products that our orga
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