"aid/help tools"

Hi everyone

Here is my question. I'm translating a document from French to English.
The subject is call centres.

Basically, a customer dials a number, speaks to a machine, defines what they want etc

In certain situations, they can speak to a human operator to get help.

Now, the operator has a set of tools (like knowledge bases etc) that help them provide the best possible answer to the customer.

I would like to know if I could refer to these tools as "response aid tools" or "response help tools". The problem is that I need a short sentence to describe this as part
as a list of features.

If anyone can confirm that this translation makes sense, or suggest a better one, I'd be really grateful.

Thanks for the help.