Questions about the Student's tution? thanks for your help!

Graduation is a day of achievement and promise. But for two-thirds of every graduating class, the future includes serious debt. That can spiral out of control, as it did for Alan Collinge.

"I graduated with degrees in aerospace engineering in 1999. I borrowed about $45,000 for school. Since that time, my student loan debt has exploded to where currently I owe about $103,000," Collinge explains.

In and out of work, Collinge has struggled since he got his undergraduate degree. Sallie Mae let him defer payment on his loans for a while, but that meant compounding interest. When he finally defaulted, his loan was turned over to a guarantor. Collinge knew that sometimes credit card companies will reduce the debt. He hoped the guarantor would do the same.

"And I was refused at every step in the way," Collinge says.

Asked why, Collinge says: "I don't know why. They just refused. They said no. They said you will pay the penalty you will pay the fees. You will pay the interest on the penalties and fees."

I know evey word and meaning of every sentecen. But could you tell why sometimes credit card companies will reduce the debt. why the guarantor would do the same.

Thanks for your help.