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Nekosama Posted 10 years ago
Essay & Composition Writing
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Report on the survey about customer service
Introduction
The purpose of this report is to analyst the results about the customer service which was provided by 1,000 customers in the recent survey.
Findings
First of all, staff friendliness was the area where the complaints mainly concentrated. 700 out of the 1,000 respondents gave negative comments on the attitude of our staff, whereas 300 customers responded positively.
Consequently, we should offer effective training courses to our employees to improve staff friendliness and help them to deal with customer complaints appropriately and skillfully.
Furthermore, with regard to the product range, the positive comments outnumbering the negative ones by 240; the survey counted 620 good comments and 380 bad comments.
As to this case, we have to improve our diversification. We should add some new products like Hi-Fi and electronics into our existing product ranges.
Additionally, the opening hours was the most satisfactory area by far with the highest customer satisfaction rate of 87% as well as the fewest negative responses of 130.
The reason is that we recruited some part-time employees to work after 5pm during workday and on Saturdays.
Finally, there are some additional customer comments attached to the survey.
Some of our customers complained that they find it difficult to find the products they want in our store. In order to solve this problem, we have invited a famous designer to redesign our store, and the new store layout will be ready next month.
Moreover, they were also unsatisfied with the parking area. Concerning the parking, we are progressing rapidly with the construction of the new parking area, so this would be no longer a problem.
Conclusions
In conclusion, in order to boost customer satisfaction, we should improve the staff friendliness, launch new products to meet their expectations and rectify our premises.
Report on the survey about customer service
Introduction
The purpose of this report is to analyst the results about the customer service which was provided by 1,000 customers in the recent survey.
Findings
First of all, staff friendliness was the area where the complaints mainly concentrated. 700 out of the 1,000 respondents gave negative comments on the attitude of our staff, whereas 300 customers responded positively.
Consequently, we should offer effective training courses to our employees to improve staff friendliness and help them to deal with customer complaints appropriately and skillfully.
Furthermore, with regard to the product range, the positive comments outnumbering the negative ones by 240; the survey counted 620 good comments and 380 bad comments.
As to this case, we have to improve our diversification. We should add some new products like Hi-Fi and electronics into our existing product ranges.
Additionally, the opening hours was the most satisfactory area by far with the highest customer satisfaction rate of 87% as well as the fewest negative responses of 130.
The reason is that we recruited some part-time employees to work after 5pm during workday and on Saturdays.
Finally, there are some additional customer comments attached to the survey.
Some of our customers complained that they find it difficult to find the products they want in our store. In order to solve this problem, we have invited a famous designer to redesign our store, and the new store layout will be ready next month.
Moreover, they were also unsatisfied with the parking area. Concerning the parking, we are progressing rapidly with the construction of the new parking area, so this would be no longer a problem.
Conclusions
In conclusion, in order to boost customer satisfaction, we should improve the staff friendliness, launch new products to meet their expectations and rectify our premises.
Top answer
Report on the recent customer-service survey about customer service Introduction The purpose of this report is to analyst analyze the results about of the recent custome r-s ervice survey in which was provided by 1,000 customers participated. in the recent survey. Findings Firs t, of all, staff friendliness was the area where the complaints mainly concentrated.
- Report on the recent customer-service survey about customer service Introduction The purpose of this report is to analyst analyze the results about of the recent custome r-s ervice survey in which was provided by 1,000 customers participated.
- in the recent survey.
- Findings Firs t, of all, staff friendliness was the area where the complaints mainly concentrated.
- 700 out of the 1,000 respondents gave negative comments on the attitude of our staff, whereas 300 customers responded positively.
- Consequently, we should offer effective training courses to our employees to improve staff friendliness and help them to deal with customer complaints appropriately and skillfully.
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1 Answers
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Report on the recent customer-service survey about customer service
Introduction
The purpose of this report is toanalyst analyze the results about of the recent customer-service survey in which was provided by 1,000 customers participated. in the recent survey.
Findin
Introduction
The purpose of this report is to
Findin
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