Dear Mr. James Smith, In response to your letter dated 12 February 201 6, concerning the broken-down cassette playe r, you, we are very sorry to inform you that we can not repair it your set. I outline four main for the following reason s: as follows: Firstly, the technician who is in charge of your set was repairs cassette players has been off sick for nearly two months, and we don't have another technician who can do that work.
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