Proofreading? (08-Apr-2017.)

Hi, teacher, please help me correct my article if there are any mistakes. Thank you.

Recently you have become unhappy with a service that has been provided to your company for a number of years. You have decided to write a letter of complaint to the service provider.

Write your letter to the company that provides the service, including the following information:

Which service you are complaining about

Why you are dissatisfied with the service

What action you want the service provider to take

What you will do if there is no improvement in the service

Dear Mrs. Johnson,

I am writing to complain about the latest order of stationary which we made from your company on 1^st April 2017.

I received the package you delivered yesterday, but I found there was something wrong. According to the confirmed email I sent to you, there should be 1000 and 500 business cards for Marketing Director and Human Resources Manager respectively. However, what were enclosed to the package were 500 business cards for Human Resources Manager and 1000 cards for Marketing Director instead.

Additionally, I remember that I did place an order of 50 red ballpoint pens and 20 HB pencils, but none of them were enclosed in the parcel. I need to remind you here that such mistakes have occurred more than three times over the last 6 months.

Furthermore, I tried to contact the after-sales department of your company, but the staff member who takes charge of my order is unavailable at that moment and he did not get back to me until now.

As you know, we have maintained a sound cooperative relationship with each other for more than three years, and I want you to take this matter seriously. I would like to return the mistaken items and get the right ones before this Friday. I hope you can take this matter seriously, or I will have to terminate cooperation with your company and turn to other suppliers.

I look forward to hearing from you as soon as possible.

Yours sincerely,

Debby Bowman

Purchasing Manager