"it" refers to "customer" (viewed as a company rather than an individual person)
New words, one handy idiom, and a 2-minute quiz — delivered to your inbox to keep your streak alive.
GPY(viewed as a company rather than an individual person)What you mean is, although "it" can't simply be replaced with "a company," the meaning of "it" is considered as "a company?"
moon7296If so, I'm still wondering what that "company" is when this customer is just one person whom we don't know whether or not he is related to a certain company or just an individual nothing to do with a company.The caller was representing a company (or similar organisation). We know this firstly because it is the only explanation for "it", and secondly b
park sang joonHello, GPY.I'd like to ask you one thing.Isn't it possible for us to call the other end 'it' on the phone?Do you mean call a person on the other end of the line "it"? No.