PLEASE REVIEW MY CONVERSATION ARTICLE IELTS

TOPIC:

You are a salesperson for an electronics store at Diamond Plaza. Student B is a customer. Approach him/her and try to give a good service.

Your purpose is to:

• Please him/her

• Get to know exactly his/her needs

• Recommend an item that matches his/her needs

• Offer a related item to maximize the service

OUR CONVERSATION:

• Duyên: Good morning, how can I help you, madam?

• Thúy: I'm looking for a new model of Smartphone.
• Duyen: Do you have any requests about the phone?
• Thuý: A phone with high-resolution cameras, high security, and water-resistant is the most impressive feature.
• Duyen: We have the newest smartphone for you. It's an iPhone 12 with 256GB, which was released in October last year.
• Thuý: How much is it?
• Duyen: It’s 24M, madam.
• Thúy: Well, actually my budget is about 25M including the smartphone and accessories, especially the Airpod.
• Duyen: I see it, Madam. We have a voucher for you if you buy the Airpods, you will receive a 500k discount.
• Thuy: Let me think for a while, Have you got a phone with the same function and cheaper?
• Duyen: Absolutely madam! Besides the latest model from Apple, we still sell the iPhone 11 with 256GB, and the price is only 21M (discounted from 22M5). Moreover, there are the Fast-charge capable charger and earphones that come in the box with the phone. Battery capacity is higher than iPhone 12. I think it’s the best choice for you, Madam
• Thuý: That’s good value. How about the Airpod? Can you recommend a model for me?
• Duyen: There are two options for you, madam. The Airpod 2 costs 3M5 and Airpods pro cost 4M5. That's the best price here.
• Thúy: I’ll choose the Airpod pro because I just remembered I had an experience with my friend’s AirPods. It has an excellent active noise canceling function. How long have I got a guarantee for iPhone and AirPods?
• Duyen: This Airpods pro and iPhone 11 have a one-year warranty on them. If each stops working within a year, we will replace it for free. In addition, we have a promotion program now. With the total comes to 24M, we will send you a backup phone charger and an iPhone case.
• Thuy: That’s great! I will take two of them.
• Duyên: Thank you so much for choosing our store. If you have any questions, please call the store hotline. Hope to see you soon, Madam!