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Youngster Posted 18 years ago
Grammar
Please proofread my letter
Hi Folks,
This is the first time I am writing such a lenghty letter, so am not sure all about its correctness in terms of grammar, punctuations & choice of words. To tell you the background of the story: I am fed up with the customer support of a service provider in my place, and hence am writing this letter to spill all my agony.
Can someone please proofread my letter, which is intended for them. I am all with you, if you can spot errors or can give me better words to strengthen my points. I would be more than happy to see you people correcting my mistakes.
----------------------------------
Hi ***,
This is with reference to SR***. I would like to know the status of this service request, which was logged sometime in August last year. Also, I would like to know the estimated time to resolve this, please.
My Story:
I had *** prepaid connection with number ***, which got converted into postpaid one after I requested it in August’ 07. Also, I paid Rs.600 as security deposit for the same. But, just before its activation, I cancelled it because of false commitments from your end. Afterwards, I got a confirmation call for the cancellation and I was then told that the refundable sum of Rs.500 would be refunded through chq in next 45 days. Now, it had been more than a year, but chq didn’t arrive at my place.
My Issue:
I had already lodged several complaints by calling CC 1000 times (approximately), but there is no proper response at all. So, as suggested by CC executives, I visited the ARC (not less than 10 times) as well as your head office, but again to my surprise, there was no real progress on this matter. Lastly, I submitted all the required documents to a lady at ARC two months back. That time, she told me that the chq would reach me in another 10 days. Again, I am still waiting for my chq to arrive for the last two months or to be precise one year & two months.
My Agony:
As I have been your subscriber for over 5 years, I am sad to find this occurring & with the kind of answers/excuses given to resolve my issue. I had visited the ARC several times and have spent more than thousands rupees in traveling, leave aside the waste of my time and efforts. I would have not taken these many efforts to walk all the way to the ARC and listen to your lame excuses for not being able to help the customer. All the time, ARC personnel & CC executives blamed the *** infrastructure for not being able to track my service request. Please be advised that it doesn't impress your subscribers to be harassed by your ‘system up-gradations’, ‘outages’, ‘server down’, ‘call-after-one-hour’ excuses. I would like to inform you that your customer care service is really pathetic. And, I am at all not concerned with all these lame excuses for any reasons. It’s time to ponder on this graving issue & look into your infrastructure/management and try to resolve customer issues rather than keep them under cover for long time. Also please be informed, in this highly competitive world there are enough (& might be better) service providers, in case you didn't notice.
My Request:
I would appreciate it if you could set this matter right at the earliest and just refund my deposit (along with compensation). I trust my disappointment is not out of line. Please let me know, if you need any further detail. I can be contacted at ***.
Thanks,
***
This is the first time I am writing such a lenghty letter, so am not sure all about its correctness in terms of grammar, punctuations & choice of words. To tell you the background of the story: I am fed up with the customer support of a service provider in my place, and hence am writing this letter to spill all my agony.
Can someone please proofread my letter, which is intended for them. I am all with you, if you can spot errors or can give me better words to strengthen my points. I would be more than happy to see you people correcting my mistakes.
----------------------------------
Hi ***,
This is with reference to SR***. I would like to know the status of this service request, which was logged sometime in August last year. Also, I would like to know the estimated time to resolve this, please.
My Story:
I had *** prepaid connection with number ***, which got converted into postpaid one after I requested it in August’ 07. Also, I paid Rs.600 as security deposit for the same. But, just before its activation, I cancelled it because of false commitments from your end. Afterwards, I got a confirmation call for the cancellation and I was then told that the refundable sum of Rs.500 would be refunded through chq in next 45 days. Now, it had been more than a year, but chq didn’t arrive at my place.
My Issue:
I had already lodged several complaints by calling CC 1000 times (approximately), but there is no proper response at all. So, as suggested by CC executives, I visited the ARC (not less than 10 times) as well as your head office, but again to my surprise, there was no real progress on this matter. Lastly, I submitted all the required documents to a lady at ARC two months back. That time, she told me that the chq would reach me in another 10 days. Again, I am still waiting for my chq to arrive for the last two months or to be precise one year & two months.
My Agony:
As I have been your subscriber for over 5 years, I am sad to find this occurring & with the kind of answers/excuses given to resolve my issue. I had visited the ARC several times and have spent more than thousands rupees in traveling, leave aside the waste of my time and efforts. I would have not taken these many efforts to walk all the way to the ARC and listen to your lame excuses for not being able to help the customer. All the time, ARC personnel & CC executives blamed the *** infrastructure for not being able to track my service request. Please be advised that it doesn't impress your subscribers to be harassed by your ‘system up-gradations’, ‘outages’, ‘server down’, ‘call-after-one-hour’ excuses. I would like to inform you that your customer care service is really pathetic. And, I am at all not concerned with all these lame excuses for any reasons. It’s time to ponder on this graving issue & look into your infrastructure/management and try to resolve customer issues rather than keep them under cover for long time. Also please be informed, in this highly competitive world there are enough (& might be better) service providers, in case you didn't notice.
My Request:
I would appreciate it if you could set this matter right at the earliest and just refund my deposit (along with compensation). I trust my disappointment is not out of line. Please let me know, if you need any further detail. I can be contacted at ***.
Thanks,
***
Top answer
Hi Youngster: I really feel for you. If this happened to me, I would be very angry too. Writing an angry letter makes you feel better, but it might not get the action you want.
- Hi Youngster: I really feel for you.
- If this happened to me, I would be very angry too.
- Writing an angry letter makes you feel better, but it might not get the action you want.
- A shorter professional letter might be more effective, especially if it is the first letter regarding your issue.
- You also have to be specific if you want more compensation than the amount due to you.
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1 Answers
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Hi Youngster:
I really feel for you. If this happened to me, I would be very angry too.
Writing an angry letter makes you feel better, but it might not get the action you want. A shorter professional letter might be more effective, especially if it is the first letter regarding your issue. You also have to be specific if you want more compensation than the amount due to you.
I
I really feel for you. If this happened to me, I would be very angry too.
Writing an angry letter makes you feel better, but it might not get the action you want. A shorter professional letter might be more effective, especially if it is the first letter regarding your issue. You also have to be specific if you want more compensation than the amount due to you.
I
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