please help- urgently

Question

0Our transporter was failed to collect the container (no. MMCU2104817) this morning, and Florence from ANL was informed us this container was shipped to France? We had required you to held the container due to the goods had a problem and also paid you the storage fee of HKD7250.00 to  . This is a serious problem and big mistake. Please double check and advise us the status and solution urgently. We will hold your responsibility for all the transportation charge; the ocean freight to return this container from France to HK and also any claim from our customer.       0-

Mister Micawber · Accepted Answer

0 .02br
00Our 01b00transporter failed02b00 to collect the container (no. MMCU2104817) this morning, and Florence from ANL 01b00has 02b00informed us 01b00that02b00 this container was shipped to 01b00France. 02b00We had 01b00asked02b00 you to 01b00hold 02b00the container 01b00because02b00 the goods had a problem and also paid you the storage fee of01b00 HKD 7250.02b00 Please double check and advise us 01b00ASAP02b00 01b00of 02b00the status 01b00of the container 02b00and01b00 any solution you might offer02b00. We01b00 must02b00 hold 01b00you responsible02b00 for all the transportation 01b00charges for 02b00the 01b00sea02b00 freight to return this container from France to HK and also 01b00for02b00 any claim from our customer.0-

Anonymous · Answer

0Thank you Sir, would you please review again for my revision : (text for ***)02br
02br
00Our transporter failed to collect the container (no. MMCU2104817) this morning, and Florence from ANL has informed us that this container was shipped to France? We had asked you to hold the container because the goods had a problem and also paid you the storage fee of HKD7250 ** for this process.*** Please double check and advise us ASAP of the status of the container and any solution you might offer. ***"We are frustrate for your big problem and did not follow this with the carrier closely to caused it shipped out, and not explanation until now. Please note that,*** we must hold you responsible for all the transportation charges for the sea freight to return this container from France to HK and also for any claim from our customer.0-

Anonymous · Answer

0 Thank you SIr, would you please review my revision version and please me again. (text *** only)02br
02br
00Our transporter failed to collect the container (no. MMCU2104817) this morning, and Florence from ANL has informed us that this container was shipped to France? We had asked you to hold the container because the goods had a problem and also paid you the storage fee of HKD7250 ***for this process.*** Please double check and advise us ASAP of the status of the container and any solution you might offer. ***We are frustrate for your big problem and did not follow this with the carrier closely to caused it shipped out, and not explanation until now! Please note that,***we must hold you responsible for all the transportation charges for the sea freight to return this container from France to HK and also for any claim from our customer.0-

Mister Micawber · Answer

0 .02br
01i01b00I have again removed your irate sentence, which does nothing except alienate the respondent. Business communications should not contain expressions of blame or frustration. Simply advise of the facts: the agreement was breached and the breacher is held responsible.02b02br
02i02br
02br
00Our transporter failed to collect the container (no. MMCU2104817) this morning, and Florence from ANL has informed us that this container was shipped to01b00 France.02b00 We had asked you to hold the container because the goods had a problem and also paid you the storage fee of 01b00HKD 7250 02b00for this process01b00. 02b00 Please double check and advise us ASAP of the status of the container and any solution you might offer. Please note01b00 that we02b00 must hold you responsible for all the transportation charges for the sea freight to return this container from France to HK and also for any claim from our customer. 0-

Anonymous · Answer

0 Yes, thank you Sir. Would you please review it again, the revssion below :02br
02br
00This is not the first time for your company fault. The peak season will be started from now on, and how can we rely to you arrange the shipment? Please must monitor closely to ensure all the shipment is successful. Otherwise, it will fall into a big trouble to us, and also a huge claim for the customer. After discussion with our customer, they decided to ship back this container from Port Kelang to HKG. Please advise the schedule to us immediately for our arrangement. Finally, you are required to responsibility for the all the sub-sequent cost and related loss, but not only ocean freight from Port Kelang to HKG which had advised in our earlier email. The amount will be advised you later. 0-

Mister Micawber · Answer

0 .02br
00This is not the first time 01b00that 02b00your company 01b00has been at02b00 fault. The peak season will01b00 be starting soon02b00, and01b00 we must be able to02b00 rely 01b00on02b00 you 01b00to 02b00arrange the 01b00shipments.02b00 01b00Please monitor the shipments02b00 closely to ensure all 01b00are02b00 01b00timely, accurate and 02b00successful. Otherwise,01b00 we will suffer large claims from the customers.02b02br
02br
00After discussion with our customer, they 01b00have02b00 decided to01b00 ship this container back02b00 from Port Kelang to HKG. Please advise 01b00us of t02b00he schedule immediately01b00 so that we can make appropriate arrangements02b00. Finally, you are 01b00responsible02b00 01b00for all subsequent costs 02b00and related 01b00losses, not 02b00only 01b00the02b00 01b00sea 02b00freight from Port Kelang to HKG01b00, as suggested02b00 in our earlier email. 01b00You will be advised of the total amount later.02b00 0-

Anonymous · Answer

0Thank you very much for your help Mr. Micawber !0-

please help- urgently

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