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Writing task 1: Pie chart

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

A glance at two provided pie charts reveals a comparison in a survey about customer service in Parkway Hotel in years 2005 and 2010.

It is apparent from supplied information that most of guests voted satisfactory and poor services in 2005 whereas in 2010, majority of visitors rated excellent and good services.

In 2005, the proportion of excellent services was only 5%, in contract to a dramatic rise to 28% in 2010. Similarly, good rating was voted just 14% in 2005, compared with a significant growth to 39% in 2010. Satisfactory service experienced a considerable decline from 45% to 17% after 5 years operation.

There was also a decrease in poor rating from 2005 to 2010 by 9%. Very poor service accounted for 15% in 2005, but falling to 4% in 2010