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Michelle Nguyen Posted 21 years ago
Letter Writing
Please help me to check grammer and change sentences if neccessary for this complaint letter
0 Our customers in Belgium complain that there are big holes for 20 cartons boxes and compain about the quality of our service. Please help me to explain the problem with our customers. Thank you very much for your kind help. 02 br
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00 Dear Ms Suharti, 02 br
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00 Thank you for your letter dated may 12 2005 complaining about the holes on 20 boxes of cartons. We have found that the failt happen on the way of transportation from the arrival port to destination port. And this is out of our responsibility as agreement. However, since your are our regular customer, we will give you a discount of 10% for the damage ones. Anyhow, we ourseft will replace a new kind of carton of high quality and thicker the ones we are using. We ensure that this problem will never happen from the next order. We hope that we will have a good cooperation and your product will sell well there. 02 br
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00 Yours sincerely, 02 br
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00 Michelle Nguyen( Ms) 02 br
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00 Additionally, I am vietnamese. Could you please help me how to reply a compain letter from customer so that our customers are satisfied. Thank you very much for your help. 02 br
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00 Dear Ms Suharti, 02 br
02 br
00 Thank you for your letter dated may 12 2005 complaining about the holes on 20 boxes of cartons. We have found that the failt happen on the way of transportation from the arrival port to destination port. And this is out of our responsibility as agreement. However, since your are our regular customer, we will give you a discount of 10% for the damage ones. Anyhow, we ourseft will replace a new kind of carton of high quality and thicker the ones we are using. We ensure that this problem will never happen from the next order. We hope that we will have a good cooperation and your product will sell well there. 02 br
02 br
02 br
00 Yours sincerely, 02 br
02 br
00 Michelle Nguyen( Ms) 02 br
02 br
00 Additionally, I am vietnamese. Could you please help me how to reply a compain letter from customer so that our customers are satisfied. Thank you very much for your help. 02 br
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Top answer
0 Hi Michelle-- welcome to English Forums. 02 br 02 br 02 br 02 br 00 Dear Ms Suharti, 02 br 02 br 00 Thank you for your letter dated May 12, 2005 notifying us of the holes in 20 cartons. We have found that the damage occurred on the way from the arrival port to the destination port.
- 0 Hi Michelle-- welcome to English Forums.
- 02 br 02 br 02 br 02 br 00 Dear Ms Suharti, 02 br 02 br 00 Thank you for your letter dated May 12, 2005 notifying us of the holes in 20 cartons.
- We have found that the damage occurred on the way from the arrival port to the destination port.
- Unfortunately, this is outside of our responsibility as per our agreement.
- However, since you are a valued regular customer, we would like to offer you a discount of 10% for the damaged cartons.
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1 Answers
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0 Hi Michelle-- welcome to English Forums. 02 br
02 br
02 br
02 br
00 Dear Ms Suharti, 02 br
02 br
00 Thank you for your letter dated May 12, 2005 notifying us of the holes in 20 cartons. We have found that the damage occurred on the way from the arrival port to the destination port. Unfortunately, this is outside of our responsibility as per our ag
02 br
02 br
02 br
00 Dear Ms Suharti, 02 br
02 br
00 Thank you for your letter dated May 12, 2005 notifying us of the holes in 20 cartons. We have found that the damage occurred on the way from the arrival port to the destination port. Unfortunately, this is outside of our responsibility as per our ag
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