visit any restaurant, possibly your school cafeteria. The workers and fellow customers will assume that you are an ordinary customer, but you are really a spy for the owner.
Your task : after your visit, write a short letter to the owner explaining (a) what you did and what you observed, (b) any violations of policy that you observed, and (c) your recommendations for improvement. The first part of your report (what you did and what you observed ) will be the longest. Include a description of the premises, inside and out. Tell how long it took for each step of ordering and receiving your meal. Describe the service and food thoroughly. You are interested in both the good and bad aspects of the establishment’s décor, service, and food. For the second section (violations of policy ), use some common sense. If all the servers but one have their hair covered, you may assume that policy requires hair to be covered; a dirty window or restroom obviously violates policy. The last section (recommendations for improvement) involves professional judgment. What management actions will improve the restaurant?
Date:Sat, 4 November 2007
From:XXX
To:XXX
Subject:Troubleshooting report on a restaurant's food and operations
Dear Mr. XXX:
After i visit your restaurant, I enter your dining room going to try your food..... But I have see your facility..... I thought very is all good you the environment to be allowed to see the seascape, Also has may see Macau the young old bridge...... Your dining room best place is may give the visitor a very good environment to enjoy the delicacy food, Not only the environment serene and the service.
I suddenly saw to have attendant's hair excessively to be long but these hairs am long arrive have been allowed to fall in these foods! Also some attendant he also scolds the visitor.. Looked like is that attendant hits a visitor.. But that attendant then scolds the time which that visitor is you walks not well looks clearly,But after this event I hoped your some improvements, how to change that. Under has two main points to have to change, first on wants you the attendant to reorganize own righteousness table Second ,Don't have to give the visitor a very bad impression, but also must understand how detains a visitor the heart! This was the main point!
But after this event, I hoped you get some improvements, how to change ? Here has two main points to have to change, first on wants you the attendant to reorganize own righteousness table Second ,on wants them to have to have politeness to the visitor, don't have to give the visitor a very bad impression,
but also must understand how detains a visitor the heart!
Sincerely,
XXX
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