Please , help me in doing this summary

english summary...

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time schedule vs. product enhancement

This case involves 2 European countries. The first company, a manufacturer headquartered in Milan, Italy, needs a more efficient system for its shipping department. They contracted a German software design company to develop and product new computerized equipment for its warehouses.

The two companies entered into a 4-step agreement with target completion dates for each step. The four parts involved developing software specifications for the shipping department, designing, manufacturing the machines with the software, and delivering/installing the new machinery.

In the begging, the meetings were very friendly and productive. Both parties agreed on the initial specifications and began the work. The representatives communicated freely and comfortably in English. Yet after several months, they stopped speaking with each other and the spirit of cooperation ended.

The engineers from the German company were frustrated because their Italian counterparts changed the software plans very often. The Italian representatives always had new ideas and changes even after they had agreed on details-and this delayed production. Furthermore, according to the German representatives, the Italians did not respect the work schedule and consistently missed deadlines.

The Italian representatives were equally disappointed. In their opinion, the German team did not consider their new ideas which could lead to a new and improved product, insisting that "they had already completed that step “in the process. To the Italians, it seemed as though the Germans were more interested in the timelines than in the quality of the product.



(1) What is the main reason for this disagreement?

(2) What can the two companies do now to resolve this problem?

(3) What would happen if one of these companies were from your country?