Please help check my General Writing Task 1. Thanks Always

Last week, you traveled by air and the airline lost your luggage. Your luggage has not been found yet.

Write a letter to the airline.

You need to include the following information:

- A description of the luggage

- What actions was taken by staff at the time

- What action you expect to see from the airline.

Dear Sir or Madam,

I would like to complain about the service that I received from your company recently. I took fight Sin NO 777 from Sydney to Hochiminh City on the 16^th of March.

When I reached the baggage claim area, I was totally shocked to discover that my luggage was lost. Immediately, I contacted the baggage claim representative. He guaranteed me that everything would be okay and promised to call me within the next 24 hours. Up to now, I have not received any call from your company. I am really upset about this unprofessional service.

My suitcase is a beautiful square leather Samsonite with a black handle. It contained a name tag with my vital personal details, some books, clothes, and especially all files for the next important meeting taking place on the 26^th of March.

I would like to strongly request that you consider this matter urgent and act accordingly.

I can be reached at this mobile number 987654123

I look forward to hearing from you.

Yours faithfully,

Martin Lam