Please give me some feedback for GT IELTS Task 1

You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff.

Write a letter of apology to the person who has complaint. In your letter:

• Say how sorry you are that the person has had a poor experienced.
• Explain what action has been taken against the staff member.
• Offer a free meal for four people at the restaurant as a gesture of goodwill.

Dear Ms. Angeline Jolie,

I am the manager of Gusto Thai restaurant at number 50 Regent Street, London. I am writing to apology for the poor service that you has experienced in our place in the last Saturday evening, 16^th March.

I am very sorry for the long time you had to wait for the menu and bill as well as the imperfect interaction of Jim Carrey, the waiter who served you at that time. It is the exact opposite of what we pride ourselves on.

I had discussed seriously with Jim about the strict requirement of promptness and mistakes are not allowed to happen again. Further, the whole staff has been trained recently to improve our service quality and guarantee satisfaction of customers.

I enclosed a sorry voucher of a free meals for 4 persons at our restaurant as a gesture of our gratitude. I very much appreciate your business and hope that you will remain a valued customer.

I would like to thank you for bringing this to our attention.

Yours sincerely,

Phuong Tran