Please evaluate my Essay GT Task 1 - Letter

You recently bought a piece of equipment for your home but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter

• describe the problem with the equipment
• explain what happened when you phoned the shop
• say what you would like the manager to do

Dear Sir/Madam,

I am writing to express my dissatisfaction with the Panasonic — vacuum cleaner model number 7676 which I brought from your store on 10th of this month.

We were in need of a vacuum cleaner and decided to buy the above mentioned model over the recommendation made by your In-store sales expert. Unfortunately, upon using it for the very first time, I found out that the wire is disintegrated and to make matters worse, reset button is damaged.

As we did opt for extended warranty at the time of purchase, I made a call on the mentioned number to inquire about the refund / replace procedure. I was reassured by the sales agent that I will get a call back from support team within 4 working hours. On the contrary, I regret to inform you that I have not received any communication since then.

I am exceedingly displeased with the quality of product as well as poor service I have received since. I therefore suggest that I be given a full refund or a replacement vacuum cleaner as soon as possible.

I look forward to hearing back from you immediately.

Yours faithfully,

Mr. Khurram Khan