Please correct or paraphrase my text !

One time in my last job , guest came to me to check in , Unfortunately the Hotel had to relocate any remaining guests . The guest was so frustrated because he expected to get a special service and he thought that he is more than a normal guest. I did my best to calm him and showing a great sympathy then , it came to my mind a good idea . After having checked his history data . I found he is a very special guest. It would be a big loss if we lost him because he is such a great profit to the hotel. After getting an approval from the person who was in charge of the shift.I suggested to make a new reservation with the same amenities in other branch near by.He welcomed the idea very much. I arranged a transportation for him and he was more satisfied actually , he was so delighted.

Hospitality is about connection. It’s about how people feel after they've purchased from you. It’s about the bonds, relationships and positive feelings between our team and our customers. I believe that customer service account for 75% of the hospitality industry .Hospitality industry almost like customer service field and delivering quality guest service is not part of my job . Actually it is my job. I do have Ethical manners,product awareness,effective up-selling techniques, financial awareness and telephone manners. I`m handling all sorts of requests,payment methods,meeting schedules and other personal data . I`m capable of identifying and dealing with frequent problems.Basically, The only difference is that I`m dealing with clients face to face but Customer service is depending more on Telephone methods.