Please correct my resume

Question

I want to change my occupation, and I'm writing the resume in English as well as in my native language (I'm Japanese).
Could you please correct the resume?

The below is a part of the resume. Detailed figures and names are changed, and the positions and the font and other sort of things aren't the same as the original because it's impossible to reproduce it exactly. And I also made a lot of additional line breaks to make it easier to read.

Not only corrections about the grammar but your opinions will also be welcome.

Thank you in advance.

____

QUALIFICATIONS

7 years of experience in handling team of 10+ employees and managing operation as leader

Created efficient business flows and streamlined existing business flows

MS Excel (including keyboard shortcuts, advanced functions and VBA), Word, Power Point

Advanced English language skill (TOEIC 800, 2016)

Basic statistics knowledge (including multiple regression analysis)

Negotiated amicably with other departments about business flows and irregular arrangements

10+ years of experience in dealing with complaining customer on telephone as responsible person

Dealt with customer on telephone in English

Established friendly relationships with other departments

Able to motivate myself by achieving concrete processes and objectives

Enthusiastic about growth

____

ACHIEVEMENTS

Created new method of administering of operation from scratch

Contributed to improving low percentage of delivering orders by voluntarily analyzing related figures and proposing improvement plan to SV (won internal award)

Established a number of simple and efficient business flows

____

WORK EXPERIENCE

ABC co., ltd., XXX, Japan, Mail-Order Company (200X - 2016)

Team Leader, Back Office and Outbound Call Center, 200X - 2016

Office Clerk and Call Center agent, Back Office and Outbound Call Center, 200X - 200X

Office Clerk and Call Center agent, Customer Service Center, 200X - 200X

Mister Micawber · Accepted Answer

Bulleted items need to be in the same grammatical form:

QUALIFICATIONS

7 years of experience in handling team of 10+ employees and managing operation as leader
Creation of efficient business flows and streamlining of existing business flows
Knowledge of MS Excel (including keyboard shortcuts, advanced functions and VBA), Word, Power Point
Advanced English language skills (TOEIC 800, 2016)
Basic statistics knowledge (including multiple regression analysis)
Amicable negotiations with other departments about business flows and irregular arrangements
10+ years of experience in dealing with customer complaints on telephone as responsible person
Communication with customers on telephone in English
Establishment of friendly relationships with other departments
Ability to motivate myself by achieving concrete processes and objectives
Enthusiasm about growth

Moominpapa · Answer

Bulleted items need to be in the same grammatical form:

I want to write the highlights of my achievements and work experience in one section. Are there any good ways?
And I found that I shouldn't have written the achievements in qualifications section. So, I tentatively rewrote it except for education section.
Though I'm afraid that it's long, please check again.

HIGHLIGHTS

7 years of experience in handling team of 10+ employees and managing operation as leader
Created new method of administering of operation from scratch
Contributed to improving low percentage of delivering orders by voluntarily analyzing related figures and proposing improvement plan to SV (won internal award)
10+ years of experience in dealing with customer complaints on telephone as responsible person
Achieved friendly relationships with other employees and departments

QUALIFICATIONS

Well operational management skill and ability to handle team
- Ability to create simple and efficient business flows
Knowledge of MS Excel (including keyboard shortcuts, advanced functions and VBA), Word, Power Point, Access
Advanced English language skills (TOEIC 800, 2015)
Basic statistics knowledge (including multiple regression analysis)
Ability to motivate myself by achieving concrete processes and objectives
Enthusiasm about growth

WORK EXPERIENCE
ABC co., ltd., ***, Japan, Mail-Order Company

2008 - May 2015
- Team Leader, Back Office and Outbound Call Center

Handled team of 10+ employees and managed operation
Dealt with customer complaints on telephone as responsible person
Communicated with customers in English
Established simple and efficient business flows, and streamlined existing business flows
Negotiated with other departments about business flows and irregular arrangements
Created instruction course methods and materials

2005 - 2008
- Office Clerk and Call Center Agent, Back Office and Outbound Call Centre

Conducted instruction courses
Processed documents
Dealt with customer complaints on telephone as responsible person
Negotiated with other departments about irregular arrangements
Called customers about accidental problem

2003 - 2005
- Office Clerk and Call Center Agent, Customer Service Center, 2003 - 2005

Dealt with difficult customer inquiries on telephone
Received customer calls
Prepared and processed documents
Negotiated with other departments about irregular arrangements
Called customers about accidental problem

Mister Micawber · Answer

moominpapaI want to write the highlights of my achievements and work experience in one section.

That is not a good idea. Your CV should be in short, easily-comprehended sections.

moominpapaHIGHLIGHTS

You are not a movie star. Change this to 'Career Summary'.

moominpapa from scratch

Avoid slang.

moominpapaWORK EXPERIENCE

Place this section before 'Qualifications'. Your previous jobs are your prime reference.

moominpapaHandled team of 10+ employees and managed operation

Don't repeat material; place such either in your summary or in your work experience. Wth the inclusion of the summary, your original work experience entries (listing only the positions) is a better approach.

moominpapaexcept for education section.

Where is that?

Moominpapa · Answer

Thank you for your reply.

That is not a good idea. Your CV should be in short, easily-comprehended sections.

Ok, I'll separate them.

Avoid slang.

Oh, I haven't known that it's slang. Thank you so much.

You are not a movie star. Change this to 'Career Summary'.

However, I can find a lot of resumes that have a word 'highlights (of ~)' as a section name. Do you think that 'highlight' can't be used for a resume, or just mean that 'summary' is better than 'highlight' ?

Place this section before 'Qualifications'. Your previous jobs are your prime reference.

Don't repeat material; place such either in your summary or in your work experience. Wth the inclusion of the summary, your original work experience entries (listing only the positions) is a better approach.

I can also find a lot of resumes that have a qualification section before a work experience section. Anyway, I think that I'd better reconsider compositions and their contents, and I'm going to write them that I reconsidered below.
As the contents can be written in sentence form, I'm considering writing contents of summary section in sentence form. How do you think?

SUMMARY
- work contents that I want to highlight or are summarized, and profile

ACHIEVEMENTS
- highlights of achievements

WORK EXPERIENCE
- only companies, departments and positions with periods

QUALIFICATIONS
- ability, skills and Knowledge

EDUCATION
- same as the original post

Mister Micawber · Answer

If you have found resumes in your field that use 'highlights', then it is not wrong, but I still find it an ill-considered word choice.

This is a better order:

SUMMARY
- work contents that I want to highlight or are summarized, and profile

WORK EXPERIENCE
- only companies, departments and positions with periods

EDUCATION
- same as the original post (NOTE: You did not include this in your original post)

QUALIFICATIONS
- ability, skills and Knowledge

ACHIEVEMENTS
- highlights of achievements (NOTE: These may better be incorporated into your Summary)

Moominpapa · Answer

If you have found resumes in your field that use 'highlights', then it is not wrong, but I still find it an ill-considered word choice.

Ok, I'm not going to use the word 'highlight'.

EDUCATION
- same as the original post (NOTE: You did not include this in your original post)

Oh, very very sorry. I mistook that I've written education section. I'm sorry.

ACHIEVEMENTS
- highlights of achievements (NOTE: These may better be incorporated into your Summary)

Isn't it strange that summary section is much longer than the other sections? And do '~ years of experience in~' items and the items which begin with past tense verb go well together? Or rather should I change '~ years of experience in~' into, for instance, 'past tense verb + for ~ years' ?

Mister Micawber · Answer

moominpapaIsn't it strange that summary section is much longer than the other sections?

Yes. Shorten it. Only include the REALLY outstanding items; the rest should be subsumed under Work Experience.

moominpapaAnd do '~ years of experience in~' items and the items which begin with past tense verb go well together?

No.

moominpapaOr rather should I change '~ years of experience in~' into, for instance, 'past tense verb + for ~ years' ?

Whatever—consistency is of the essence.

Moominpapa · Answer

Thanks again for your reply. I have one more thing that I want to ask you.
To be honest, I don't have good education, so I want to less emphasize education section. Nevertheless, isn't it better to put education section at the end?

Mister Micawber · Answer

moominpapa Nevertheless, isn't it better to put education section at the end?

No, it should appear immediately before or after 'work experience'. Experience and Education are the two core units of a resume. If you have no training beyond high school, however, just omit the section.

Moominpapa · Answer

I really appreciate you for dozens of advice and correction.
Here's the latest version. Thank you for your time and check again.

SUMMARY

Handled team of 10+ employees and managing operation as leader for 7 years
Created new method of administering of operation
Contributed to improving low percentage of delivering orders by voluntarily analyzing related figures and proposing improvement plan to SV (won internal award)
Established a number of simple and efficient business flows

WORK EXPERIENCE
ABC co., ltd., ***, Japan, Mail-Order Company
2003 - 2015

Dealing with customer complaints on telephone as responsible person for 10+ years
Achieved friendly relationships with other employees and departments
Amicably negotiated with other departments about business flows and irregular arrangements
Communicated with customers in English
Created instruction course methods and materials, and conducted instruction courses
Shared ideas to enhance operational efficiency with other employees

2008 - 2015
- Team Leader, Back Office and Outbound Call Center

2005 - 2008
- Office Clerk and Call Center Agent, Back Office and Outbound Call Centre

2003 - 2005
- Office Clerk and Call Center Agent, Customer Service Center, 2003 - 2005

EDUCATION

XYZ Tokyo School, Tokyo (Specialized training college of music), 2002
*** prefectural AAA high school, ***, 1999

QUALIFICATIONS

Knowledge of MS Excel (including keyboard shortcuts, advanced functions and VBA), Word, Power Point, Access
Advanced English language skills (TOEIC 800, 2015)
Basic statistics knowledge (including multiple regression analysis)
Fine ability to prioritize assignments
Ability to motivate myself by achieving concrete processes and objectives
Enthusiasm about growth

Please correct my resume

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